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Welcome to Dusky. We respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, process, and share your personal information when you use our mobile application (the "App") and the choices you have associated with that data.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you.

Personal Data You Provide:

Account Information

When you register for an account, we collect your name, email address, phone number, and password.

Transaction & Shipping Info

When making a purchase, we collect billing and shipping addresses, delivery contact numbers, and order histories.

Payment Details

Payment transactions are processed securely through our third-party payment gateways. We do not store full credit card numbers or raw payment credentials on our servers.

2. How We Use Your Information

We use the collected information for various purposes, including to:

  • Provide and Maintain Our Service: Process and fulfill your orders, manage your account, verify your identity, and coordinate deliveries.
  • Improve Our App: Analyze usage patterns to enhance navigation, load times, and product recommendations.
  • Customer Support: Respond to your inquiries, troubleshoot technical issues, and process refunds or returns.
  • Communication: Send transactional updates (order confirmations, shipping status) and, with your consent, promotional offers or newsletters.
  • Security & Fraud Prevention: Detect, prevent, and address security threats, policy violations, or fraudulent transactions.

3. Sharing Your Information

We do not sell your personal data. We only share your information with trusted third parties in the following scenarios:

  • Service Providers: We share details with delivery/courier partners to ship your products, and payment processors to complete transactions.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement appropriate administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, loss, alteration, or disclosure. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure.

5. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access & Portability: Request a copy of the personal information we hold about you.
  • Correction: Request that we update or correct inaccurate or incomplete data.
  • Deletion: Request that we delete your personal account and associated data (subject to certain legal obligations where we must retain transaction records).

6. Children's Privacy

Our services are not intended for use by children under the age of 13 (or the legal age in your jurisdiction). We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data without parental consent, please contact us.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this page periodically for any updates.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email Support
support@dusky.com
Mailing Address

Adox solutions, Desktop Projects, ERP Department.